Vehicle Condition Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. The client accepts responsibility for taking due care and attention of the vehicle. Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the excess limits and any waivers taken. The client becomes responsible for all costs incurred. Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided. In keeping with industry standards and association guidelines, short-term vehicle rental does not have a margin of fair wear and tear for damage. A short-term rental is any hire for which the duration is less than 90 consecutive days. Therefore, any change to the condition of the vehicle during the rental will be the responsibility of the customer Mileage Unlimited mileage allowance for all standard short term rentals booked directly through greenmotion.co.uk except · If vehicles are taken abroad, there is a 90 miles per day maximum mileage allowance. Excess mileage is £0.50 per mile (including VAT). Opening Hours Please see the Green Motion Locations tab for local opening hours. Some local holiday variations may apply. Please check with your local office. Locations may be closed for pickups and returns on public holidays (Bank Holidays including Christmas Day, Boxing and New Years Day. Please check at the time of booking Out of Hour's Service If an out of hours service is available then rentals will attract a £36 (including vat) charge payable on collection. Out of hours requests are treated as on request and cannot be guaranteed. Methods of Payment Green Motion locations accept all major credit cards for payment (Master Card and Visa). American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit cards are accepted for pre-authorisations. Unembossed cards and cards marked Electronic use are not accepted for preauthorisation. Cards must be in the driver’s name. Cash deposits/pre-authorisations are not accepted. Cheques are not acceptable. Pre-paid cards may not be accepted, please check with your renting branch at the point of booking. Excess: Our camper vans have a £2495.00 standard excess and a £400.00 deposit is required on a major Credit Card. Risk Reduction Plus (RR+)* Reduces the excess to a lower amount. Clients will remain liable for wheels, tyres, glass, the roof and underneath. Maximum charge is 10 days at the published rate, then £6 per day. This product can be taken alongside Risk Reduction Extra. For example, damage liability could be reduced from £995 to £400 if RR+ is taken but the client would be responsible for the full cost of a tyre in the event of a puncture unless they take RRE in addition to RR+ Risk Reduction Premium (RRP)* Reduces the excess to zero (exceptions exist such as the underneath of the vehicle and damage following driver negligence such as cigarette burns). Maximum charge is 10 days at the published rate, then £6 per day. For example the client will not be responsible for a scratch or parking dent to the vehicle but would be responsible for scratches or damage to the underside of the vehicle caused by driving where there is insufficient clearance *Vans will not normally qualify for any risk reduction packages. *Young drivers will not be offered reduction packages. Minimum/Maximum Age The minimum driver age for all group is 25 years old with two years driving experience. Driving licence entitlement (for example D1 category on UK licence) must also be provided. The standard maximum age for insurance purposes is 80yrs. Please check with the branch prior to booking Driving Licence; Identification Requirements and Insurance Conditions Due to insurance restrictions, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection Afghanistan Macedonia Albania Madagascar Algeria Malawi Angola Maldives Barbuda Mali Armenia Managua Aruba Marshall Islands Azerbaijan Mauritius Bangladesh Micronesia Benin Moldova Bhutan Mongolia Burkina Faso Morocco Burma Mozambique Burundi Namibia Cambodia Nauru Cameroon Netherlands Antilles Cape Verde Nicaragua Central African Republic Niger Chad Nigeria Comoros North Korea Congo, Republic of the Pakistan Cote d'lvoire Palau Cuba Palestinian Territories Djibouti Panama Dominica Papua New Guinea East Timor (see Timor-Leste) Philippines Equatorial Guinea Rwanda Eritrea Saint Vincent & Grenadines Ethiopia Samoa Fiji Sao Tome and Principe Gabon Senegal Gambia Sierra Leone Georgia Somalia Ghana South Sudan Guatemala Sri Lanka Guinea Sudan Guinea-Bissau Suriname Guyana Swaziland Haiti Syria Indonesia Taiwan Iran Tajikistan Iraq Tanzania Jamaica Timor-Leste Jordan Togo Kazakhstan Tonga Kenya Trinidad and Tobago Kiribati Tunisia North Korea Turkmenistan Kosovo Tuvalu Kyrgyzstan Uganda Laos Uzbekistan Lesotho Vanuatu Liberia Yemen Libya Zambia Macau Zimbabwe Some occupations such as professional sports people or entertainers or foreign service personnel are excluded from the insurance policy, please enquire with the renting branch before booking. Vehicles used for hire and reward are excluded from the insurance policy unless with explicit and written authority. A full driving licence or international equivalent, issued by authorised authorities at least 2 years prior to commencement of the hire is required, typed in Roman letters, Latin alphabet. Exclusions may apply with regards to traffic violations or penalty points. Any offences relating to drink or drug usage (however old) may result in no car being offered. Please enquire with the renting branch at time of booking if you have ANY endorsements, restrictions or penalty points. After 8th June 2015 holders of a UK driving licence regardless of country of residence, are required to bring their DVLA Check My Licence Code with their driving licence and ID. Failure to do so will result either in an inability to rent or a call to DVLA which is a premium rate call and will result in charges of at least £15 Any driver must produce a valid, original copy of their driving licence including photo ID. In addition, the main driver must produce a valid credit card (in customer’s name and current address) for the payment of deposits, additional extras and risk reduction packages. The customer (main driver and any additional driver/s) will also be required to provide secondary photographic identification (passport or authorised ID) and proof of address or residence. ID documents must be hard copy and documents held on mobile devices cannot be accepted. Proof of ID documents must be bank or credit card statements or utility bills issued within the past 4 months. Please check with the renting branch at the time of reservation. Any International Driving Permit must be accompanied by the national drivers licence. A vehicle will be refused if a full valid licence cannot be presented at time of collection. If a DVLA check of any nature is offered, a fee charged at the time of rental will apply. Please check the availability and cost of such a facility with the renting branch prior to your rental. A Web Cam Photograph of drivers is required by the insurance underwriters and will be taken at the time of rental. In keeping with privacy legislation, the image will not be shared outside Green Motion or its insurer unless illegal activity is suspected. Fines, Penalties and Administration Charges It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Green Motion location is involved in administering the violation a management fee will be charged. The charge is location specific, please check with the renting branch for details. This is a non waiverable fee. Cancellation Policy As per Leisure Directs T&C's Early Returns/Unused Rental Days No refunds (partial or full) will be given for charges ended early. One way Rentals Are not offered as standard and can only be negotiated and priced directly with the branch. Where offered, an additional fee for one way rentals is chargeable and must be confirmed in writing by the branch prior to collection Rental Extensions Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate, which may be higher or lower than the original booking rate. Overseas Use Green Motion vehicles can only be used on the UK mainland. Permission for use in Ireland* or France will attract the following charges The cost will be calculated as the Standard rental + £125 surcharge + £20 per part calendar day. Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused. When a vehicle is taken overseas a daily mileage limit of 90 miles will be applied to the ENTIRE rental. Mileage over the agreed amount with be charged at 50 pence per mile. *Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic of Ireland. Delivery and Collection A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details. Lost Keys Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive. Fuel Policy Vehicles are supplied on a like for like basis meaning the vehicle should be returned with the same level of fuel supplied. The level of fuel supplied is not guaranteed and will be between 1/8 tank and full. Fuel is at the hirer’s expense. Hirers are recommended to return the car with the same fuel to avoid charges. Roadside Assistance Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependent on the circumstances we reserve the right not to provide a replacement vehicle. Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are not of a warranty mechanical nature, are not covered and will incur additional charges. Smoking Green Motion operates a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the rental counter. Valeting/Animal in our vehicles We request no animals be transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be at least £80 plus VAT (£96 incl VAT). In the event that a vehicle is returned in an unclean condition (internally or externally) and requires more than our standard clean, a valeting charge of £80 plus VAT (£96 incl VAT) will apply. Hazardous soiling requiring specialist cleaning will be charged according to the nature of the specialist required. Amendments Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking. Vehicle Trackers Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy. Late Returns A vehicle is hired for a contracted period as detailed on the rental agreement. There is a grace period of 59 minutes at the end of a hire after which an extra days hire will automatically fall due. After the grace period Green Motion will class the booking as late back and additional charges will fall due. The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers. The charge will be applied to the card used for security at the start of the hire General Terms All bookings are subject to our terms and conditions. Green Motion Car and Van Rental Limited or Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally. Green Motion Car and Van Rental Limited or Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive. When comprehensive insurance is taken out, it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Car and Van Rental Limited or Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred. Calls to Green Motion may be recorded. Terms and Conditions Issued January 2017 and may be subject to change at any time. All prices quoted herein are inclusive of VAT. Green Motion in the United Kingdom and Northern Ireland is operated under a master country franchise agreement owned by Green Motion Car and Van Rental Limited, registered in the United Kingdom. Company Number: 08125058. Registered Address: 2 Redman Court, Bell Street, Princes Risborough, HP27 0AA. Each individual Green Motion car rental location in the United Kingdom and Northern Ireland is operated under franchise agreement awarded by Green Motion Car and Van Rental Limited. Company particulars can be made available on written request. The Green Motion United Kingdom and Northern Ireland master country franchise was awarded to Green Motion Car and Van Rental Limited by Green Motion International, who are the license holders and operators of the Green Motion brand and car and van rental systems worldwide.