TERMS & CONDITIONS FOR SHEARWATER 23 PASSES ARE NOT INCLUDED—But once you have paid in full, I will register your arrival with Kiln Park, and they will send you a link if you wish to purchase them and you will be able to buy them and book activities etc prior to your stay.0 YOU WILL BE ASKED TO LEAVE IMMEDIATELY WITHOUT COMPENSATION IF: • You have extra guests that are not on the booking form. • You bring a dog/pet into the caravan. • You cause any nuisance to others, such as loud music or shouting. • Anyone is found smoking in the caravan or on the verandah. • You breach any of the rules of the caravan site. • Or breach any of the other conditions listed belo§±w. YOU MUST CONTACT THE OWNER IMMEDIATELY IF: • If you have a problem with anything in the caravan. • If anything is broken or damaged during your stay as the owner may be able to arrange repair or replacement during your stay. You may be charged for repairs or replacement. • Site issues must be dealt with by the site office staff, not the caravan owner. Arriving at the lodge There are 2 door keys in the key-safe the code will be sent prior to your arrival. Also, the free wifi password. I have Lost keys there is a charge of £20 for each lost key. Please don’t arrive before the stated time 3pm Check the lodge on your arrival — if you find anything wrong, please contact the owner immediately this will protect you if things are found after you leave. DO NOT LEAVE LATER THAN THE STATED DEPARTURE TIME 10 am — You will be charged if you leave late as access is required by the team and the next guests may suffer delays in starting their holiday, for which they will expect compensation. Damage to the lodge or its contents, or the requirement of additional cleaning due to excess mess WILL result in loss of full or partial bond and action to recover additional charges and replacement The end of your holiday: LEAVE THE LODGE CLEAN & SECURE — Prior to leaving the lodge please ensure that all kitchen equipment is clean and back in place and the bins have been emptied into the large biffa bins just outside Shearwater (BINS not EMPTIED CHARGE FEE OF £20) rubbish bags left outside the lodge WILL be ripped open by seagulls resulting in a pitch clean fee. Make sure NO DISPOSABLE BBQ are used on the decking or outside furniture. Please if you USE the CUSHIONS /PARASOL please bring them in when not in use DON’T LEAVE THEM OUT OVERNIGHT or in rain, or you will lose full or part of your bond to replace the damaged goods. USE OF GAS & ELECTRIC —These are provided free. Please be mindful of usage. We see quite often windows open and central heating on constant. If this happens a £30 charge will apply. The lodge should be left in the state you found it so that the changeover team don’t have to spend extra time and delay the next guests. Failure to keep the lodge clean & tidy will result in the loss of your bond. Do not steal any property from the lodge or you will be charged and may face prosecution. All doors and windows must me closed /locked on your departure and the keys placed in the key safe. The owners /changeover team will take photographs of any mess or damage they find please respect their property. VEHICLES a) You leave your vehicle and contents on site at your own risk. Neither the lodge/caravan owner nor the caravan site will accept responsibility for any loss unless by their own negligence. b) The caravan site speed limit must be respected at all times. c) All drivers must hold a Valid Driving Licence, Insurance, Mot and road tax. d) Electric vehicles MUST NOT BE CHARGED from the caravan supply. e) Only one car is permitted to park at the caravan /lodge there is a car park next to shearwater for extra vehicles.and Kiln Park do not allow any parking on grass areas. _THE CARAVAN SITE The owner is not responsible for any services and facilities provided by the caravan site. The site owners may vary services at short notice. PAYMENTS Deposit of £200 required at time of booking (not refundable) will be deducted of cost of holiday when you pay balance. Payments can be made at any time up to 8 weeks before your holiday starts, we take payments by bank transfer. £250 Security Bond which is returned within 7 days after your stay provided the lodge is left exactly as on your arrival clean and no breakages/damage GUESTS The lead hirer is responsible for all guests during their stay. Only guests named on booking form allowed to stay. Max occupancy is 6 people. If you have to cancel for any reason we will do our best to resell the date and happily refund in full (minus the deposit) Table of refund at time of cancellation 8 weeks+ before holiday start. Full refund less deposit 4-8 weeks before. 50% refund less deposit Up to 4 weeks before No refund Thank you for booking with us, we hope you have a brilliant time. I have read and agree to the Terms & Conditions for Shearwater 23 Guest’s signature Date Owners details Pat Smith Mobile 07811159415 Email [email protected] by cheque or bank transfer.