Rental Agreement Security Excess Deposit A security excess deposit of £1000.00 is required upon collection of the vehicle. We accept both credit and debit cards. Your security deposit DOES NOT have to be paid with the same card you booked on. This can be paid with either credit or debit card (under NO circumstances can this be paid in cash) This payment must be made at the time of collection, if you are unable to do so the hire of the vehicle will not commence. The excess deposit is fully refundable upon return of the vehicle without damage. Booking Deposit When booking online and selecting the ‘offline payment’ option you will receive instructions on how to pay via bank transfer. If the 50% deposit for the booking is not received within 48 hours of you making the booking, the booking will then be forfeited and cancelled and the dates released back out. Covid-19 Policy In an event of a booking having to be cancelled due to covid-19 restrictions such as; national lockdowns and/or higher tiers, if you are told to isolate or quarantine or you have tested positive for covid-19 you will receive a full refund of any monies paid to us. If travelling into another country within the UK or EU you must check local and national restrictions beforehand. In the event of a lockdown being put into place while you have the campervan, and you are unable to return it on the return date agreed and this results in other bookings being cancelled you will be charged a full day rate for every day over the return. If there are no forward bookings you will not be charged. We would suggest checking your travel insurance prior to travelling to ensure you’re covered. We will NOT be able to give any refund of monies if your onward travel plans are cancelled due to Covid -19, for example, holiday/camp sites changing rules and having to close. We would strongly suggest having travel insurance and checking your travel insurance prior to travelling to ensure you’re covered for all outcomes. Campervan Insurance Our campervan come with fully comprehensive insurance. There is an additional cost of £5 per day for European cover. It is highly recommended that personal travel insurance is taken out to cover against any unforeseen circumstances such as breakdown or an accident that result in the termination of your hire.  We will not be responsible for losses, hotel costs or any other expenses resulting from breakdowns or accidents.  Our insurance does not cover damage, theft or loss of any contents that are in the vehicle during rental. When travelling into Europe from the UK you will now need to have a hard copy of a green card. This will be supplied by our insurers and will cost £35 per week (7 days) which will be charged upon collection of the campervan. This can be timely so we would recommend informing us at least a month prior to the intended travel date. Breakdown Cover We have a 24/7 roadside assistance and coverage throughout Europe. In the event of a breakdown you will need to contact the breakdown service and us immediately and provide the breakdown service with the registration of the vehicle. If the vehicle is taken to a garage and needs work to be undertaken, you must NOT agree to any work until we have been contacted.  Driving Licence Requirements To drive one of our vehicles, a normal valid driving licence category B is required and the driver must be between the ages of 23 and 75 years old and held a UK or EU licence for a minimum of two years. For short and medium term rentals, there is no international licence required. The hirer has not had their licence suspended for any period within the last three years. The hirer has not been involved in more than one fault incident within the last three years. The hirer has no more than two convictions with a maximum of 3 points per conviction. Has not obtained a BA, DD or UT conviction. Exception: Non-European citizens need an international driving licence when travelling in Italy.   How many people can drive the campervan Only one driver between the ages 23-75 can drive our vehicles, subject to prior authorisation from the insurance provider. If you need additional driver, please send us an email enquiry as this will come at an additional one-off cost of £50. The insurance policy may change from time to time, so we may need to update our policies prior to collection. Cancellation If you need to cancel more than 30 days prior to the scheduled check-in date, we will refund the full deposit (50% of the booking). If you need to cancel your reservation within 29 to 15 days prior to the scheduled check-in date, the deposit will not be refunded (cancellation fee). The final remaining amount will not be charged. If you need to cancel your reservation within 14 days prior to the scheduled check-in date, 100% of the reservation will be charged on your credit card (no show fee). Pet Policy Please contact Kent us prior to booking if you wish to bring a pet with you. If we are happy and agree on you bringing your pet there will be a £50 cleaning charge payable on collection of the campervan. Additional costs Any additional costs for example: European cover are payable by card on collection of the vehicle.  -Bike Rack – It is the responsibility of the hirer to ensure that the bike rack is securely fitted to the vehicle prior to use and at every point when bikes are added and removed throughout the hire period.We will not be liable for any loss or damage due to incorrect fitting of bike rack or bikes.   Smoking Policy Under no circumstances is smoking allowed in the campervan, if signs of smoking in the vehicle have been found such as smell or residue, a £150 valeting fee will be taken from the booking deposit. If you were to damage the campervan by smoking you will lose all of your booking deposit. This also applies for vaping and e-cigarettes.  Speeding, Parking Fines and Tolls The hirer is responsible for any speeding, parking fines and tolls throughout the hire period. Your details will be passed onto the relevant issuing party.  Prohibited uses The vehicle should only be used for its intended purpose. Under no circumstances should it be used for the following off road use track days racing The vehicle should only be driven within the legal road speed limits. Collection and Drop off The vehicle can be collected at 12pm on the day of collection and will need to be returned back by 10am on the day of return, unless stated and previously agreed by us in writing or e-mail. If you wish to collect or drop off at earlier/later times this will need to be arranged and agreed with us. This can be accommodated at an extra cost of 50% of the daily rate. If the vehicle is returned late without prior authorisation with us the following charges will be incurred: Late return up to 24 hours after agreed time = One day rate + 50% (for example £100 day + 50% = £150.)  Late return over 24 hours and up to 48 hours after agreed time = Two days rate + 50% IMPORTANT: if the vehicle is not returned to us and no notification or communication given as to the vehicles return within 24 hours after the agreed time of drop off the vehicle will be reported as stolen.  Please allow up to 45 minutes within your travel plans for vehicle and document checks prior to your departure. Proof of identity will be required at collection of the vehicle, this must be your driving licence (photocard and online checks) and passport, along with 2 utility bills dated no more than 30 days prior to the collection date.  If you wish to leave your personal vehicle at our property then this will be done so at the owners risk and we will not be responsible or liable for any damage or theft of your vehicle.  Upon collection the fuel tank will be full and we ask that when the camper is returned it be full, if it is not we will need to deduct £25 per quarter of a tank that is missing, £100 if the tank is returned empty. We reserve the right to alter and/or change/add to these terms and conditions at any time. Please note due to the current climate, changes may be made last minute.