1) INSURANCE Full comprehensive insurance is provided for all drivers for the duration of hire, for travel within the UK. All drivers must be between the ages of 23 and 75 and have at least 2 years driving experience (Full UK or EU licence, please check for all other types of licences). • Two, 3-point convictions are acceptable (i.e. 2 x SP30’s, 3pts each) without referral. • Single 4-point offences are acceptable without referral and subject to standard terms. • Single 6-point SP30, SP50 and CU80 convictions are acceptable subject to a £1000 excess. All other 6 points+ offences will require referral to the insurers. • No more than one fault or outstanding incident/claim in the last three years. All payments must be made from the named driver’s bank account and the signed hirer contract must be completed by the named driver. Travel outside of the UK is not permitted. You must provide a total of two proofs of address from the following and must be dated within 90 days of the hire date (An annual council tax bill will be accepted) The address and name on your licence must match both documents: • Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement) • Broadband/Landline • Council tax • TV License • Bank Statement • Credit card (bill/statement) • Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student Loan • Shotgun Licence • Pay-slip • Mobile phone bills • Pension letters • Car finance statement • Loan statement • Property deed 2) BOOKING, SECURITY/DAMAGE BOND & PAYMENTS A non-refundable deposit of £100 (this is deducted from the balance) is required upon booking and enters you into the contract for hiring the motorhome. The balance must be clear 6 weeks (42days) prior to arrival and all copies of driving licenses and proofs of address supplied. A refundable security/damage bond of £750 must be paid into our account by the primary driver and is a requirement from the insurance company, this must be paid by cheque or BACS (we cannot accept cash for this) The vehicle should be returned in a clean condition, undamaged with a full tank of fuel, toilet container emptied and water/wastewater tanks emptied and no other excesses to be charged, the security/damage bond will be returned within 3 working days. Should any of the above not be carried out, the following charges will be made: • High levels of dirt, stains or smells, a £75 valeting charge will be made. • Toilet or water tanks not emptied; a £25 charge will be made. • If the fuel tank has not been re-filled, a £25 refueling charge plus the cost of the diesel to re-fill. • If the vehicle is damaged, the cost of all repairs, plus reasonable administration charges for repairs and replacements will be deducted up to the level of the security/damage bond. For damage greater than the security bond, requiring an insurance claim, the full bond will pay for the insurance policy excess and no refund will be given. 3) COLLECTIONS & RETURNS Collection of the vehicle is between 3.00pm and 4.00pm. You are advised to check the vehicle thoroughly and ensure that you understand how to drive and operate it before leaving the premises. Customer’s vehicle can be stored on the motorhome plot within the secure compound during the period of hire. We, nor the storage company, accept no responsibility for any loss or damage that might occur. The motorhome must be returned and vacated by 11.30am, late returns have a significant impact on the next hirer. You must inform us of any delays as soon as possible. The motorhome will be inspected on return for damage, cleanliness, toilet and water tanks emptied and fuel tank full except the use from local fuel station to storage. Failure to return the motorhome in the same/similar condition will result in all or part of the security/damage bond being retained. 4) BREAKDOWN & ACCIDENTS Please refer to the information pack provided, contact numbers and policy numbers provided. Do not accept any liability and follow the instructions in the pack. 5) PETS Up to two small well behaved dogs allowed in the motorhome, please keep them off the furniture and all evidence of dogs being present in the motorhome must be removed prior to returning the vehicle. We reserve the right to deduct the amount for a valet or repair any damage caused by pets. 6) SMOKING/VAPING/CANDLES Smoking is strictly prohibited within the motorhome and the same applies to vaping and burning candles. 7) SEATBELTS Our motorhome is fitted with 6, three-point seatbelts, these must be worn at all times while the vehicle is in motion. Child car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any car seats themselves, we take no responsibility for any ill fitted car seats or seatbelts not being worn. No more than 6 people can travel or sleep in the motorhome.