Arrivals/Departures: You will have access to the caravan from 2pm on the day of your arrival. Keys will be located in the lock box that is fixed to the gate post. The code to the lock box will be given 24 hours prior to your arrival. Please check the caravan on entering and contact the owner immediately if any damages are seen. This will prevent you from being liable for damage costs. Departure time is no later than 10am the morning of your departure date, this is to allow our cleaners to enter. Before departure please ensure that the caravan is clean and tidy. Sweeping brush, hoover, mop and bucket are all present in the caravan for your use. All rubbish is to be removed and all food removed from the fridge and cupboards. All worktops and tables to be wiped clean. Please clean and return any equipment that has been used during your stay. Please strip all the bedding from the beds (leave mattress and pillow protectors on). Place all the bedding in a bin liner and place it in the lounge. Please ensure that all windows are closed and locked. Place keys back into the lock box and scramble the numbers before leaving. --------------------------------------------------------------------------------------------------------------------- Payments: A £50 non-refundable deposit is required to secure your dates. Deposit is to be paid within 7 days of initial contact. Payment can be made via cheque, cash or bank transfer (please use surname and dates as reference for bank transfer). Failure to provide a deposit within 7 days will result in the booking being cancelled and the dates been re-advertised. Total cost on the booking form does include the £100 returnable security bond. Security bond will be returned to you within 2 days of your departure after all checks have been made. Security bond will be refunded using the bank details that you provide on the booking form. Any damages noted will be deducted from the security bond on a like for like basis. Payments in instalments are accepted and a notification will be sent each time a payment has been received which will also state the remaining balance.. Full balance must be paid no later than 56 days before the start date of your stay. Bookings made within 56 days of your stay must be paid for, in full, at time of booking. --------------------------------------------------------------------------------------------------------------------- Pets: We allow a maximum of 2 small/medium, well behaved, pets per booking. Your pet remains your responsibility at all times. Dogs must be kept on a leash whilst out and about on site. There are dog walks situated throughout the site and also a dog agility park located near the main reception. Please pick up after your pet! Please do not allow excessive barking which may cause a nuisance to those around you. Please respect the neighbours. Any damages caused by your pet will result in a loss of security bond on a like for like basis. We do not allow pets to lay on the sofa or beds. Dog beds and food/water bowls are not provided so please remember to bring these with you ----------------------------------------------------------------------------------------------------------------------- Entertainment passes: Entertainment passes are NOT included in your booking. These will need to be purchased separately from Haven. Passes can be purchased up to 12 weeks prior to your arrival to enable you to book available activities and restaurant tables. Swimming slots can be booked 4 weeks prior to arrival. Passes can be purchased via haven.com/play-pass once you have been registered by the owner. Registration by the owner will only take place after the FULL BALANCE has been received. --------------------------------------------------------------------------------------------------------------------- Cancellations: If you have to cancel your booking, you must inform the owner in writing. In the event of a cancellation the following fees are applicable: More than 42 days = deposit retained by owner, all other monies refunded 29-42 days = 50% of monies retained by owner, remainder will be refunded 8-28 days = 75% of monies retained by owner, remainder will be refunded 7 days or less = 100% of monies retained by owner, no monies refunded In the event of the owner cancelling, 100% of monies received will be refunded (owner will only cancel under extreme circumstances, for example, fire/flood/severe damage) If you have not arrived for your stay by 10am the day after your holiday commences, and you have not contacted the owner prior, this will be treated as a cancellation and 100% of monies will be retained by the owner ---------------------------------------------------------------------------------------------------------------------- Complaints: In the event of a problem or complaint regarding your holiday home, you must bring this to the attention of the owner as soon as possible ----------------------------------------------------------------------------------------------------------------------- Parking: Parking space is provided at the side of the caravan. Cars are parked on site at own risk. We do not accept liability for loss, damage or theft of your vehicle. Havens policy limits parking to 2 cars per caravan at any one time, failure to adhere to this will result in a breach of Havens policy and our own terms and conditions which will result in you losing your security bond. ------------------------------------------------------------------------------------------------------------------------ Only the persons listed on the booking form may stay in the caravan throughout the duration of your stay. Bedding, gas and electric are included in your booking (exc cot bedding) Beds will be made up for your arrival Passes are not included in your booking. Do not allow children to jump on the furniture Do not barbecue on the decking or close to the caravan Do not charge electric cars from the caravan sockets You are responsible for keeping the caravan clean, tidy and in the condition that you found it This caravan is NO SMOKING, NO ALL MALE/ALL FEMALE GROUPS and NO UNLAWFUL DRUGS