Please don’t book for parties of young people (all under the age of 21), As they will be refused access to the caravan, which can be upsetting for everyone concerned. DEPOSITS & PAYMENT 1. A provisional booking will be accepted by the caravan owners, subject to receiving a £100 deposit within 5 working days from confirmation, this deposit will be by BACS transfer or Faster Payments Service. Upon receiving deposit, you’ll receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the deposit is received. DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION. 2. If the deposit is not received within 5 days it is assumed that the provisional booking is no longer required. 3. THE BALANCE OF THE HIRE CHARGE IS DUE SIX WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then the caravan owners reserve the right to hire the caravan to someone else. Bookings taken with less than SIX weeks remaining can only be accepted if payment is made in full and received within 5 days. 4. The hirers £100 deposit is used as the refundable security bond and is separate from the cost of and on top of the cost of the caravan hire. This bond is fully refundable at the end of the hire period and returned within seven days of departure date by BACS transfer. The caravan owners reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of: a) replacing and/or repairing all damage b) all breakages c) charge for additional cleaning of the caravan or removing stains or replacing as new. The hirer must inform the caravan owners within 12hrs of arrival of all defects, after reviewing the contents list which is inside information pack in the caravan, anything they believe is missing and/ or breakages. Failure to do so will result in you, the hirer being responsible. CANCELLATIONS 5. In the event of a cancellation, the hirer must confirm this by either e-mail, text message or facebook messenger. (Deposits are not refundable in the event of a cancellation). 6. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home. 7. Once the balance has been paid refunds will only be considered in certain circumstances at the owner’s discretion and subject to the time remaining to the holiday and a replacement booking being obtained. GENERAL BOOKING CONDITIONS 8. Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups (Singles, Couples and Families only). 9. Only the persons on the booking form may stay at the caravan. Over occupancy will not be tolerated. 10. ALL changes to a booking are allowed by prior agreement with the caravan owners and confirmed in writing to the owners. 11. The hirer is responsible for the conduct of all persons listed on the booking form. 12. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan. Holiday park owners (Haven) will be given the names, vehicle registrations numbers plus the e-mail address of the main hire (Haven will use the e-mail address to send a link to be able to buy entertainment passes). The booking form is important because it is for you and your parties safety and security purposes only. 13. Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the park owners or their staff upon request and comply with their reasonable requirements. 14. The hirer shall notify the caravan owners in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park. 15. The hirer must give access to the holiday caravan if required to the caravan owners, and/or holiday park staff (for example in event of emergency or need for repairs). 16. The caravan owners reserve the right to refuse any booking without any obligation to give a reason. A booking may be terminated if serious repairs are required to caravan. UPON COMMENCEMENT OF HIRE 17. The holiday caravan maybe occupied from 4pm onwards on the first day of hiring. 18. In the case of a maintenance problem, the hirer shall contact the caravan owners. If owners are not contactable please contact Haven reception/security (all numbers are in the caravan information book located in the caravan). DIY repairs must NOT be attempted. If the hirer does any DIY repairs, then rule 4 will apply. 19. No pets are allowed. 20. Smoking/vaping is NOT permitted inside the caravan. 21.The caravan is to be left in a clean and tidy condition upon departure. If not, then rule 4. shall apply. 22. Caravan owners do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including acts of god or extreme weather conditions. 23. The holiday caravan MUST be vacated by 11.00am on the last day of hiring. Ready for cleaner to check over. 24. If you are asked to vacate the caravan / holiday park by the holiday park owners (Haven) or their staff for any reason whatsoever, the caravan owners shall not refund any money paid. PLEASE NOTE Once we have received your £100 deposit you the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday. These terms and conditions do not affect your statutory rights under English law.