Collection Norwich, Norfolk
x nights |
£ |
Booking fee |
£20 |
Total Price |
£ |
Deposit |
£ |
x nights |
£ |
Booking fee |
£20 |
Total Price |
£ |
Deposit |
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Cancel up to 14 days before check in date and 50% of the hire price will be refunded.
Cancel within 14 days of your trip and the hire price is non-refundable.
If you arrive and decide to finish your rental early, there is no refund.
Call me on: 01603 262197, quoting my listing ref:17586
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We cannot praise enough. Very warm and friendly, supplying us with the perfect motor home for our weekend away. All of our friends came in to take a look and were most jealous of the beautiful motor home we had hired. Very clean with everything you would need for a holiday/ break. From the pot's and pans too washing up liquid and even down to toilet tissue. Really amazing team. Very efficient and easy to book with. Our car was left with the them being in a very secure pound. Don't just think about hiring with them, just do it, I promise you will not regret it. Thank you Suzanne and hubby, definitely will return.
Could not have asked for more from Suzanne and her team. Easy transition upon collection, very friendly and could not have done more to help. Made you feel like they were there if you needed anything without being bombarded with too much information overload. Flexible on the collection/drop off times and just a pleasure to do business with. If we are down the South East of England again in need of a motorhome they will be our first port of call 100%.
What an amazing 1st time motorhome hire it was. They were very helpful when we went to pick up the motorhome, to even helping me on our second day as there is a lot to remember on the hand over. They said don’t hesitate to call if you have any troubles. The motorhome was immaculate & a stunning design inside & out. The rear garage was our main concern for hiring as we was motorcross racing but Suzanne & Kevin wasn’t put off by this where as other companies were. Already planning our next trip & will definitely use them again. Amazing company amazing people.
Suzanne and Kev could not have been more helpful. The vans were very well-equipped and beautifully clean. The services running within the van were well explained and easy to understand. All in all, I would use Suzanne again.
Great service!. Fabulous motorhome which had everything we needed to camp in style. Would book again.
Had a fantastic weekend in Norfolk, the vehicle was great, neat, tidy and clean. Thank you very much
Definitely recommend! We had an amazing few days away. Motor home was everything we hoped for and more. The friendly and helpful owners made everything so easy. Can’t wait to book again.
Had the best time away in Suzanne and Kevin's motorhome. We decided last minute and Suzanne sorted everything out promptly. The motorhome was really nice and well looked after. It drives absolutely lovely and is equipped for what you need. Suzanne and Kevin were on hand for any issues we faced and we only had 1 which was sorted out very quickly. They are 2 of the nicest people you could meet very helpful and friendly. We had such an adventure and have memories that will last forever We can't wait to book again in the near future. Thanks Suzanne and Kevin were are recommending you to everyone x
My husband and I collected the Motorhome at night as arranged and noticed that a rear light and the running lights were not working. Although Suzanne’s husband, Kevin, said that it didn’t matter, we chose to leave without the motor home and collected it the following day after he assured us that he had fixed the issue. We made it perfectly clear to them that we had never been in a motor home before but we were not given any instructions on how to use it. We had a folder with some instructions in and were told to FaceTime Kevin if we needed help with anything. We arrived at our first site, filled up with water only to see water gushing out of the motor home! We called Kevin and found that the valve had been left open. We told him that there was an error with the boiler and we were told to reset the system. We followed his instructions, but we couldn’t get the fridge or the heating system to work. We went out to dinner, froze all night long and tried calling Kevin the next morning. We couldn’t get an answer so we drove on to our next site as our ten day trip for our anniversary was booked in advance. When we arrived, we sought help from several experienced campers but they couldn’t resolve the problems. By now we were unable to empty the grey matter as the lever was stuck, the blinds were broken, the sinks were blocked, the toilet stunk so we didn’t open the door to the toilet. When we emptied the toilet cassette it was full and had not been emptied before we hired it. One ring on the hob didn’t work, the fuel gauge was not accurate and kept changing and the dashboard indicated that an oil change was required. After two days, we still couldn’t get an answer from Kevin so we were forced to give up our trip and returned home. We called all of the sites to cancel and were told that we couldn’t get a refund. We cancelled our anniversary spa day and were told that it was too late to get a refund. We cancelled our doggy day care and all of our restaurant bookings. We then cleaned out the motor home, threw our food away and took the motor home back. Kevin said that he would look into the problems and get back to us. We had a text from Suzanne to say that there was nothing wrong with the heating and he was going to address the other issues soon. She said that she wasn’t going to give us our money back but retracted later asking us how much we were expecting back. We decided that it would be fair to ask for a refund for the amount we paid them except for the two days that we used it and didn’t even ask for any compensation for all of the other things including the petrol going back and forth to collect it. However, it is now two weeks since we returned and we still haven’t received any of our money back!
16/11/2024
"These people didn’t listen at all to handover, had no understanding or patience as to what was required and how everything worked! They asked for a full refund! We are not going to lose booking money because someone isn’t very bright, that’s not our fault! All the five star reviews confirm it’s not us!!! They messaged us at 5.00 in the morning because they couldn’t figure out the heating and strangely enough we didn’t answer! At 8.30 in the morning they came home again! My daughter was there for handover with Kevin and she said he went through everything. She told him how the touch lights worked and this didn’t go in because he said they didn’t want work! They came home once because Tony forgot his glasses, when he hadn’t! This is the sort of people we were dealing with and the sort of bookings we didn’t dont want! Everything worked in that van and none of this was our fault! Nightmare customers!!!"
This caravan was a dream. Didn’t expect such a high spec. Suzanne was a delight to communicate with and had answers and guidance for us caravan newbies. Will certainly recommend!! Thanks for a lovely base to enjoy a great break.
Great collection and handover, great caravan despite missing a cuboard handle, great people who lent me extending mirrors. So great holiday in Cromer missing all the bad weather. Hand back was delayed by 1hr20 as no one there which was frustrating as we had a 7 hour drive back to Devon. They need a drop off facility to make work properly.
30/09/2024
"Arthur requested a later drop off time than our usual time but I accommodated this to be helpful. We arranged for someone else to accept the hire return as we had other commitments at the agreed time. Arthur then turned up an hour and 20 minutes early and gave the person who kindly agreed to meet him at 12 (which was the agreed time) a mouthful of abuse. Unacceptable behaviour and will not be tolerated again!"
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Call me on: 01603 262197, quoting my listing ref:17586
*Required
x nights |
£ |
Booking fee |
£20 |
Total Price |
£ |
Deposit |
£ |
x nights |
£ |
Booking fee |
£20 |
Total Price |
£ |
Deposit |
£ |
Get a price
Select dates
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