Protect your holiday

LeisureRentalsDirect is commited to preventing fraud, scams, and safe guarding against small business failure. Our payment protection system is designed to make transferring money between guests and owners as safe, simple and reliable as possible.

Here’s how it works:

• Guests pay LeisureRentalsDirect.com when making a booking
• LeisureRentalsDirect.com releases the money to owners 24 hours after the rental start date

Payment Protection Terms

Welcome to the LeisureRentalsDirect.com Payment Protection Policy (the "Policy"), which we provide to our customers who pay online where the Payment Protection logo is shown through http://www.LeisureRentalsDirect.com ("LeisureRentalsDirect.com Payment Platform"). The Policy is governed by these terms and conditions and the LeisureRentalsDirect.com Terms of Use, which are incorporated into the Policy by reference. For the avoidance of doubt, this Policy is governed by the laws of England & Wales and the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, the Policy. The defined terms used in the LeisureRentalsDirect.com Terms of Use shall have the same meaning in this Policy. If there is an inconsistency between the Policy and the LeisureRentalsDirect.com Terms of Use, the terms and conditions of the Policy shall prevail to the extent of the conflict or inconsistency. The terms "we", "us", "our" and "LeisureRentalsDirect.com" refer to LeisureRentalsDirect.com Limited, a company registered in England and Wales. The term "you", "your" or "User" refers to a customer visiting http://www.LeisureRentalsDirect.com (the "Website") and paying to rent one of the rental properties ("Listings") displayed on the Website using the LeisureRentalsDirect.com Payment Platform. If you do not agree to the terms and conditions of the Policy Terms then you shall have no right to obtain any reimbursement or any other rights under the Policy. We may revise this Policy at any time and in our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on our Website.

Claim requirements

To qualify for any reimbursement under this Policy, you must meet the requirements herein and pay the Advertiser using the LeisureRentalsDirect.com Payment Platform.

To make a claim under this Policy:

a. access to the rental property must have been denied or prevented; and

b. such a claim must fall within the Covered Circumstances (as set out below) under this Policy; and

c. you have taken all reasonable steps to resolve the issue with the Advertiser first before making a claim under this Policy.

d. you are the person who made the booking

The maximum amount in which can be reimbursed to you by us under this Policy is the: I. total amount paid by you through the LeisureRentalsDirect.com Payment Platform to rent a Listing;

Please note that if you have requested a chargeback from your credit card company in relation to the Covered Circumstances then we will not be able to process your claim.

Circumstances covered under this Policy

The Policy provides reimbursement to you for your losses up to the Coverage Limit as a result of the following "Covered Circumstances" provided you have paid for the rental through the LeisureRentalsDirect.com Payment Platform.

1. Fraudulent adverts (e.g. the rental property is not owned by the Advertiser, the Advertiser is not legally eligible to rent the property etc.); or
2. Fraudulent activity (e.g. where the personal email address of the Advertiser or the Advertiser's LeisureRentalsDirect.com account has been compromised by a fraudulent individual acting as the true Advertiser to induce payment from you); or
3. Denied entry (e.g. You have paid your money, in compliance with the Booking Conditions and complied with the Advertiser's stated rules but have been denied entry to the rental property or the rental property is not in fact for rent). This circumstance shall not include any delay in accessing the rental property during the rental period; or
4. Double booking (e.g. there has been an error with the booking of a Listing such that the rental property is double-booked).

Losses that are not covered under this Policy

We shall not reimburse you for any of the following losses or damages:

• where suitable alternative accommodation has been accepted by you;
• where the Advertiser has a close personal connection with you (e.g. relative, friend etc.);
• losses associated with travel arrangements, such as airfare or other transportation costs;
• indirect losses;
• opportunity losses;
• contractual losses;
• losses due to weather or natural disasters;
• security deposits or other funds paid to the Advertiser through the LeisureRentalsDirect.com Payment Platform that are not returned due to damage or non-compliance with the Booking Conditions or applicable cancellation policy;
• payments made in cash, cheque or using any other payment service other than through the LeisureRentalsDirect.com Payment Platform;
• payments made by you after being notified by us in writing that a Listing is fraudulent and/or has been removed;
• losses relating to a Booking which has subsequently been cancelled on the, please refer to the applicable cancellation policy;
• losses as a result of differences or defects in the description of the Listing that you rented, these issues should be resolved directly with the Advertiser; and losses as a result of your refusal to occupy the Listing.