LeisureRentalsDirect.com Privacy Policy

Rental Group Ltd is committed to protecting your privacy. We have established this privacy statement as a testament to our commitment to your privacy. This privacy statement applies exclusively to the website www.LeisureRentalsDirect.com

This Privacy Policy relates to the use of any personal information you provide to us through Rental Group Ltd websites and its partner websites (where this policy appears in relation to the collection of information).

Please address your questions and concerns pertaining to this Statement or the Site to us by email.

By accepting the Privacy Policy and the Terms and Conditions during registration or the sending of an enquiry, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective as of June 3rd 2009.

Collection of personal information

Anyone can browse our websites without revealing any personally identifiable information. However, should you wish to contact a vehicle listed on the site, we will require you to provide some personal information.

Should you wish to advertise your services, we will require you to provide some personal information.

By providing personal information, you are consenting to the transfer and storage of that information on our servers located in the UK.

We may collect and store the following personal information:

your name, email address, physical address, telephone numbers, and (depending on the service used), your business information, financial information, such as credit / payment card details or bank account numbers;
transactional information based on your activities on the site;
information that you disclose in any, feedback, correspondence through our sites, and correspondence sent to us;
other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
supplemental information from third parties

How we use your information

The primary reason we collect your personal information is to improve the services we deliver to you through our websites. By registering or sending an enquiry through a Rental Group Ltd website, you agree that we may use your personal information to:

Provide the services and customer support you request;
Connect you with relevant parties:
If you are a hirer we will pass some or all of your details on to the advertiser / along with any message you have typed. This allows the advertiser to contact you in order to pursue a possible hire of a vehicle;
If you are a advertiser, we will disclose your details where you have given us permission to do so;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions;
customise, measure and improve our services, conduct internal market research, provide content and advertising;
tell you about Rental Group Ltd websites, products and services, target marketing, send you service updates, and promotional offers based on your communication preferences.

Our disclosure of your information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content infringes the rights of others, or protect anyone's rights, property, or safety.

We may also share your personal information with:

When you select to register an account as a member on the Site, we provide a public platform on which to establish your business profile. This profile consists of pertinent facts about your business along with your personal information; namely, the contact information you provide to facilitate contact between you and other users' of the Site. Direct email addresses and telephone numbers will not be publicly displayed on the website unless you specifically include it on your profile.

We post testimonials on the Site obtained from member. These testimonials may include the name, city and state of the member. We obtain permission from our member prior to posting their testimonials on the Site. We are not responsible for any personal information a user selects to include within their testimonial.

When you elect to email a friend about the Site, or a particular vehicle, we request the third party's email address to send this one time email. We do not share this information with any third parties for their promotional purposes and only store the information to gauge the effectiveness of our referral program.

We may share your personal information with our service providers where necessary. We employ the services of a payment processor to fulfil payment for services purchased on the Site.

LeisureRentalsDirect.com works with a number of partners or affiliates, where we provide marketing services for these companies. These third party agents collect your personal information to facilitate your service request and the information submitted here is governed by their privacy policy.

Masking Policy

In some cases, where the third party agent collects your information, the affiliate portal may appear within a LeisureRentalsDirect.com i frame. It is presented as a LeisureRentalsDirect.com page for a streamlined user interface however the data collected on such pages is governed by the third party agent's privacy policy.

Legal Disclosure

In certain circumstances, we may be legally required to disclose information collected on the Site to law enforcement, government agencies or other third parties. We reserve the right to disclose information to our service providers and to law enforcement or government agencies where a formal request such as in response to a court order, subpoena or judicial proceeding is made. Where we believe in good faith that disclosure of information is necessary to prevent imminent physical or financial harm, or loss, or in protecting against illegal activity on the Site, we reserve to disclose information.

Should the company undergo the merger, acquisition or sale of some or all of its assets, your personal information may likely be a part of the transferred assets. In such an event, your personal information on the Site, would be governed by this privacy statement; any changes to the privacy practices governing your information as a result of transfer would be relayed to you by means of a prominent notice on the Site, or by email.

Using information from Rental Group Ltd

In certain cases, (where you are receiving contact details of hirers interested in your vehicle rental), you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

You agree to use Rental Group Ltd user information only for:

Rental Group Ltd transaction-related purposes that are not unsolicited commercial messages
other purposes that a user expressly chooses.

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Where you explicitly express your consent at the point of collection to receive offers from third party affiliates, we shall share your information with these third parties to provide you with the information you have elected to receive.

You will receive marketing communications from us throughout the duration of your relationship with LeisureRentalsDirect.com. If you do not wish to receive marketing communications from us you may unsubscribe and / or change your preferences at any time via the 'Email Preferences' link in Your Account or by following instructions included within a communication or advertisement that always contain an unsubscribe link. Please note that we reserve the right to send users of the Site notification and administrative emails where necessary which are considered a part of the service. Given that these messages aren't promotional in nature, you generally cannot opt-out of them.

Spam, spyware or spoofing

We and our users do not tolerate spam. Make sure to set your email preferences so we communicate with you, as you prefer. To report spam or spoof emails, please contact us using the contact information provided in the Contact Us Section of this privacy statement.

You may not use our communication tools to send spam or otherwise send content that would breach our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content. We may also store these messages for back up purposes only.

Account protection

Your password is the key to your account. Make sure this is stored safely. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing, reviewing and changing your personal information

You can view and amend your personal information at any time by logging in to Your Account online. You must promptly update your personal information if it changes or is inaccurate. If at any time you wish to close your account, please contact Customer Service and instruct us to do so. We will process your request as soon as we can.

In order to maintain a clean database, we regularly purge our data. In this instance, if you have not used the site within the last two years, we will close your account and stop contacting you. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.

Security

Your information is stored on our servers located in the UK. We treat data as an asset that must be protected and use a variety of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, no method of security is 100% effective and while we take every measure to protect your personal information, we make no guarantees of its absolute security.

We employ the use of SSL encryption during the transmission of sensitive data across the Site.

Third parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are members or hirers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Rental Group Ltd does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

We encourage you to ask questions before you disclose your personal information to others.

General

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted. In addition, we will notify you via Your Account or via email, of any material changes made to the Site.

Contact Information

If our help pages do not answer the questions you may have related to the Privacy Policy, you can contact us by email or in writing: Rental Group Ltd , Sandy Hill Buisness Park, Middleton, Matlock, Derbyshire, England DE4 4LR

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